Refund and Return Policy

At RAVILO, we strive for perfection in every stitch. However, if you are not 100% satisfied with your purchase, we are here to make it right.

You have 7 days from the date of delivery to request a return or exchange.
To be eligible for a return, please ensure your items stay in their original, brand-new condition. This means the product must be unworn, unwashed, and free from any signs of use. Additionally, all original tags must remain attached, and the item should be returned in its original RAVILO packaging.
Items on “Final Clearance” or “Flash Sale” are not eligible for returns unless they arrive damaged.

If you have a size issue with your oversized tee or chinos, we offer a one-time free exchange (subject to stock availability).
For exchanges, the customer is responsible for the return shipping fee, but we will ship the replacement for free.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed via your original payment method (bKash, Nagad, or Bank Transfer) within 5-7 working days.

If you receive a damaged product or the wrong order, please contact us immediately with a photo/video of the product. In these cases, RAVILO will bear all shipping costs.

For any return or refund related queries, please contact our support team:

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