Delivery & Return

For a Bangladeshi e-commerce website, the Delivery and Return policy needs to be clear, trustworthy, and specific about timelines for Inside Dhaka and Outside Dhaka.

Here is a professional draft tailored for RAVILO:

We strive to deliver your favorite RAVILO outfits as fast as possible, ensuring they reach you in perfect condition

Delivery & Shipping Policy

• Delivery Area: We deliver all over Bangladesh.
• Delivery Timelines:
  • Inside Dhaka: 24 to 48 hours.
  • Outside Dhaka: 3 to 5 business days.
• Shipping Charges:
  • Inside Dhaka: 80 Taka.
  • Outside Dhaka: 120 Taka.
• Cash on Delivery (COD): Available nationwide. For orders outside Dhaka, a partial advance payment (delivery charge) may be required to confirm the order.
• Tracking: Once your order is dispatched, you will receive a confirmation SMS with tracking details.

Your satisfaction is our priority. If you are not happy with your purchase, we offer a hassle-free exchange/return process.

Conditions for Return/Exchange:

• Timeframe: You must notify us within 24 to 48 hours of receiving the product for any exchange or return request.
• Product Condition: The item must be unworn, unwashed, and unused with all original tags and packaging intact.
• Reason for Return: We accept returns for size issues, defective products, or if the wrong item was delivered.

How to Return:

Return & Exchange Policy

1. Check at Delivery: We highly recommend checking the product in front of the delivery man. If you find any defect or size issue, you can return it instantly by paying the delivery charge.
2. Contact Us: If you discover an issue later, please inbox us on Facebook/Instagram or call our hotline with your Order ID and a photo of the issue.
3. Exchange Shipping: For size changes or choice-related exchanges, the customer must bear the return and redelivery shipping costs. If the error is from our side (wrong/defective product), RAVILO will cover all shipping costs.

Refunds:

• Refunds are processed within 5-7 business days via bKash, Nagad, or Bank Transfer after we receive and inspect the returned product.